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BrizoIT Help Center
  1. BrizoIT Help Center
  2. Gantt Suite

Other questions

Required fields are marked with an asterisk*

A license if you have it. The license key looks like SEN-XXXXXXXX and can be found at https://my.atlassian.com/product. For Cloud app you can provide your Jira domain.

For Server app, please provide a version number that you see in Jira under Manage Apps (Add-ons) section.

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