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- Template is disabled. Enable template on Templates list page via context menu that is location on the right side of template record.
- Template's Context is not set correctly. Each template has a context associated with, and will be available only in selected context. Context can be selected on template edit page. Currently, available context options are: 'Issue' and 'Issue List'. Template having context 'Issue' will not be available on issues search page, for example.
- Template permissions are not set, or set in a way that doesn't permit a user to use a template. Please see Template Permissions.
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