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We understand that you, as our client, want to feel confident when the issues arise they are going to be addresses quickly.
If you have data center license for one of our apps you are eligible for support escalation. Here is the procedure:
  • Visit Customer Support and check "This is valid data center license and the current issue has critical impact on our business" when submitting “Technical support”, “Licensing and billing questions” or “Bug” ticket

  • Send an email to and indicate that you want to escalate