Terms of Service for LLC BrizoIT: Effective March 30, 2026

Terms of Service
LLC BrizoIT
Effective Date: March 30, 2026

1. Introduction and Parties
   These Terms of Service ("Terms") constitute a legal agreement between LLC BrizoIT , a limited liability company organized under the laws of Ukraine ("LLC BrizoIT," "Company," "we," "us," or"our") and you, the user of our services ("User," "Customer," "you," or "your").
   LLC BrizoIT is a software development company specializing in Atlassian Marketplace applications for Jira and Confluence, serving business customers globally through cloud-based and downloadable server/data center solutions.
   By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
   
   

2. Scope of Services
   2.1 Service Categories
   LLC BrizoIT provides the following services:
   Cloud Applications:
   Software-as-a-Service (SaaS) applications distributed through the Atlassian Marketplace that integrate with Atlassian Cloud products (Jira Cloud, Confluence Cloud).
   Server/Data Center Applications:
   Downloadable software applications for on-premises AtlassianServer and Data Center installations.
   Support Services:
   Technical support and maintenance services accessible through our support portal at
   https://brizoit.atlassian.net/servicedesk/customer/portal/2 and support@brizoit.com
   Professional Services:
   Consulting, customization, and implementation services as may be separately agreed upon.
   2.2 Atlassian Marketplace Integration
   Our applications are distributed primarily through the Atlassian Marketplace. Your use of our applications is subject to both these Terms and Atlassian's applicable terms of service. LLC BrizoIT is responsible for the functionality and support of our applications, while Atlassian manages the marketplace platform, licensing, and billing infrastructure.
   2.3 Service Availability
   We strive to maintain high availability of our cloud services but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance when possible. Service availability is subject to the underlying availability of Atlassian services and AWS infrastructure upon which our cloud applications depend.
   
   

3. Account Registration and Management
   3.1 Account Creation
   To use our services, you must:
   Have a valid Atlassian account
   Provide accurate and complete registration information
   Maintain the security and confidentiality of your account credentials
   Be at least 18 years of age or have legal authority to enter into this agreement
   3.2 Account Responsibilities
   You are responsible for:
   All activities that occur under your account
   Maintaining accurate account information
   Promptly notifying us of any unauthorized use
   Complying with all applicable laws and regulations
   3.3 Account Termination
   We may suspend or terminate your account if you violate these Terms or engage in fraudulent,abusive, or illegal activities. Upon termination, your right to use our services ceases immediately.
   
   

4. User Obligations and Acceptable Use
   4.1 Acceptable Use
   You agree to use our services only for legitimate business purposes and in accordance with these Terms. You will not:
   Use our services for any illegal or unauthorized purpose
   Violate any laws, regulations, or third-party rights
   Interfere with or disrupt our services or servers
   Attempt to gain unauthorized access to our systems
   Reverse engineer, decompile, or disassemble our software (except as permitted by law)
   Remove or modify any proprietary notices or labels
   Use our services to transmit malware, spam, or other harmful content
   4.2 Content and Data
   You retain ownership of your data and content. You grant us a limited license to use, store, and process your data as necessary to provide our services. You are responsible for ensuring you have the right to use any data or content processed through our services.
   4.3 Compliance
   You agree to comply with all applicable data protection laws, including but not limited to GDPR, CCPA, and other privacy regulations that may apply to your use of our services.
   
   

5. Intellectual Property and Licensing
   5.1 LLC BrizoIT Intellectual Property
   Our applications, including all software, documentation, trademarks, and related intellectual property,remain our exclusive property or that of our licensors. These Terms grant you a limited, non-exclusive, non-transferable license to use our applications solely for your internal business purposes.
   5.2 Cloud Application Licensing
   For cloud applications, your license is subscription-based and continues for as long as you maintain an active subscription through the Atlassian Marketplace.
   5.3 Server/Data Center Application Licensing
   For server and data center applications:
   Licenses are perpetual but may require maintenance subscriptions for updates and support
   Each license permits installation on a single server instance
   Updates and new versions may require additional licensing fees
   5.4 Open Source Components
   Our applications may incorporate open source software components. Such components are governed by their respective licenses, which are made available in our application documentation.
   
   

6. Data Privacy and Security
   6.1 Privacy Policy
   Our collection, use, and protection of personal data is governed by our Privacy Policy, available at
   https://brizoit.atlassian.net/wiki/x/BQBsPwE
   . The Privacy Policy is incorporated into these Terms by reference.
   6.2 Data Controller/Processor Relationships
   For certain applications, as disclosed in our Atlassian Marketplace privacy details, LLC BrizoIT does not act as a data controller or processor of customer data. In such cases, data processing is handled directly by Atlassian or remains under your control.
   6.3 Data Security
   LLC BrizoIT does not store or process End-User Data (including personal data) on its own infrastructure for its Atlassian Marketplace applications. All End-User Data remains within Atlassian's systems. LLC BrizoIT may store minimal operational metadata (such as configuration data or licensing information) solely for the purpose of providing and supporting the applications.
   6.4 Data Retention
   LLC BrizoIT does not retain End-User Data on its own systems. Any operational metadata collected(such as configuration settings or licensing information) is retained only as long as necessary to provide and support the applications, in accordance with applicable laws and contractual obligations.
   
   

7. Support and Maintenance
   7.1 Support Channels
   Technical support is provided through:
   Our support portal:
   https://support.brizoit.com
   Email:
   support@brizoit.com
   Documentation and support resources are accessible directly within our applications and viaour Atlassian Marketplace listings
   7.2 Support Scope
   Support includes assistance with:
   Application functionality and configuration
   Bug fixes and issue resolution
   Documentation and guidance on proper usage
   7.3 Support Limitations
   Support does not include:
   Customization or development of new features
   Integration with third-party systems not officially supported
   Training or consulting services (unless separately purchased)
   Issues arising from modifications to our applications
   7.4 Maintenance
   We regularly update our applications to fix bugs, improve performance, and add features. Cloud applications are updated automatically, while server/data center applications require manual updates.
   
   

8. Fees and Payment
   8.1 Pricing
   Application pricing is determined by Atlassian Marketplace pricing models and is subject to change with reasonable notice. Current pricing is available on our Atlassian Marketplace listings.
   8.2 Payment Processing
   Payments are processed by Atlassian for applications purchased through the Marketplace.
   8.3 Refunds
   Refunds are handled in accordance with Atlassian Marketplace policies for marketplace purchases.
   8.4 Taxes
   You are responsible for all applicable taxes, duties, and fees related to your purchase and use of our services.
   
   

9. Disclaimers and Limitation of Liability
   9.1 Service Disclaimers
   OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND,WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
   9.2 Limitation of Liability
   TO THE MAXIMUM EXTENT PERMITTED BY LAW, LLC BRIZOIT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
   OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM.
   9.3 Force Majeure
   We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, or failures of third-party services (including Atlassian and AWS).
   
   

10. Termination and Suspension
    10.1 Termination by You
    You may terminate your use of our services at any time by:
    Uninstalling our applications from your Atlassian instance
    Canceling your subscription through the Atlassian Marketplace
    Contacting our support team
    10.2 Termination by BrizoIT
    We may terminate or suspend your access to our services immediately, without prior notice, if you:
    Violate these Terms or our policies
    Engage in fraudulent or illegal activities
    Pose a security risk to our systems or other users
    Fail to pay applicable fees
    10.3 Effect of Termination
    Upon termination:
    Your right to use our services ceases immediately
    We may delete your data in accordance with our retention policies
    Outstanding payment obligations survive termination
    Provisions regarding intellectual property, limitation of liability, and dispute resolution remain in effect.
    
    

11. Governing Law and Jurisdiction
    11.1 Governing Law
    These Terms are governed by and construed in accordance with the laws of Ukraine, without regard to conflict of law principles.
    11.2 Jurisdiction
    Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Ukraine.
    11.3 Language
    The original language of these Terms is English. Any translations are provided for convenience only,and the English version shall prevail in case of conflicts.
    
    

12. Modification of Terms
    12.1 Changes to Terms
    We may modify these Terms from time to time to reflect changes in our services, legal requirements,or business practices. Material changes will be communicated through:
    Email notification to registered users
    Notice on our website and applications
    Updates to the Atlassian Marketplace listing
    12.2 Acceptance of Changes
    Your continued use of our services after the effective date of modified Terms constitutes acceptance of the changes. If you do not agree to the modified Terms, you must discontinue use of our services.
    12.3 Notice Period
    We will provide at least 30 days' notice for material changes to these Terms, except where changes are required by law or to address security vulnerabilities.
    
    

13. General Provisions
    13.1 Entire Agreement
    These Terms, together with our Privacy Policy and any additional terms specific to particular services, constitute the entire agreement between you and LLC BrizoIT regarding our services.
    13.2 Severability
    If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
    13.3 Waiver
    Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
    13.4 Assignment
    You may not assign your rights or obligations under these Terms without our prior written consent.We may assign our rights and obligations without restriction.
    13.5 Independent Contractors
    The parties are independent contractors and these Terms do not create any partnership, joint venture, or employment relationship.
    
    

14. Contact Information
    For questions about these Terms or our services, please contact us: LLC BrizoIT
    Email: support@brizoit.com
    Support Portal: https://brizoit.atlassian.net/servicedesk/customer/portal/2
    Website: https://brizoit.com/
    Mailing Address: 29B Drohobytska Street, Lviv 79022, Lviv Oblast, Ukraine
    
    Version History