...
When we get such request or email from you we: •
- Assign a person to work on evolved issue
...
- Notify you that we’ve started working on your ticket and inform you how to keep track on its status
...
- In case if it's our bug, start fixing it
...
- In case of problems with data caused by our apps, create a program or SQL script that fixes the problem; help you with applying the fix and testing
...
- Notify you that we’ve been working on the fix and when you should expect the fixed version
...
- Keep you informed about the progress updates
...
- In case of a bug, deliver the application to you, after the bug is fixed; assist you with installation
...
- Contact you to confirm that the issue is resolved and our app works correctly